Customer Service Officer - Housing Services
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Customer Service Officer – Property Management
Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality, affordable housing is something we are passionate about.
We're looking for a Customer Service Officer to join our driven and friendly company working in the Property Management team at our head office Cornerstone in the centre of Stockport.
Our Customer Service Officers are often the first point of contact for our customers, making them crucial to delivering a first-class customer experience.
This is a fantastic chance for someone to join our award winning, successful business and really put their talents to the test.
The successful candidate will:
- Be the initial point of contact in the Property Management team, providing excellent customer service to our customers
- Have exceptional organisational skills with the ability to work under pressure to meet deadlines in this challenging and very rewarding role
- Be committed to the values of Stockport Homes Group, being open to change and continuous improvement
- Work as part of a team, supporting one another in a fast-paced environment
You will need to be customer focussed with the ability to communicate successfully in sometimes challenging and complex situations, have a working knowledge of IT and Microsoft Office applications and have a real interest in supporting people who are often in difficult situations.
This is a full time permanent position working 37 hours per week Monday – Friday between the hours of 8.30am – 5pm.
It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity, and inclusion is important to us and we like to acknowledge that everyone is different. We’re always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups.
Closing Date: 23rd February 2022
Interview Date: 28th February 2022
About Us
Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.
At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
Our Benefits
Our Community
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days